Shipping policy
Canada
British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Quebec
| Total Order Value | Flat Rate Shipping |
|---|---|
| Over $99 CAD | FREE |
| $99 CAD or less | $14.99 CAD |
Rest of Canada
| Total Order Value | Flat Rate Shipping |
|---|---|
| Over $125 CAD | FREE |
| $125 CAD or less | $19.99 CAD |
United States
| Total Order Value | Flat Rate Shipping |
|---|---|
| Over $50 USD | $45 USD |
| $50 USD or less | $30 USD |
Additional Shipping Costs
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Oversized Items: May incur extra charges if they exceed standard shipping dimensions or weight.
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Remote Locations: Additional fees may apply for deliveries to rural or remote areas.
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Local delivery and installation are free for heavy items within Edmonton, St. Albert, and Sherwood Park.
| FLAT RATE SHIPPING ON ALL HEAVY ITEMS | RATE |
|---|---|
| Shower Commodes | $100 CAD |
| Low Air Loss Mattresses | $100 CAD |
| Scooters | $275 CAD |
| Lift Chairs | $275 CAD |
| Power Chairs | $275 CAD |
| Beds | $400 CAD |
Order Processing Time
Orders are typically processed within 1 business day, Monday through Friday (excluding holidays).
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Orders placed before 2:00 PM local time are processed the same day.
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Orders placed after 2:00 PM are processed the next business day.
Shipping Methods
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Standard shipping is included with all orders.
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Expedited shipping is available upon request for an additional fee.
For quotes, contact: customerservice@aspenhealthcare.ca
Order Tracking
Once your order has shipped, you’ll receive a confirmation email with a tracking number.
Track your package via our website or the carrier’s portal.
Customs Fees & Duties (International Orders)
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Customs Charges: May apply for international orders, including duties, taxes, and fees imposed by the destination country.
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Responsibility: These charges are the customer’s responsibility. Aspen Healthcare does not cover or reimburse them.
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Estimates: Vary by country—please contact your local customs office for details before ordering.
Cold Weather & Liquids Disclaimer
Please note that during transit, especially in colder months, we are unable to guarantee protection against freezing for liquid products. Shipping carriers do not offer temperature-controlled service for standard deliveries. By placing an order that includes liquids, you acknowledge and accept the risk of temperature exposure during transit.
Contact Us
Need help or have questions about your order?
📧 customerservice@aspenhealthcare.ca
Thank you for choosing Aspen Healthcare.
Most orders are fulfilled by our trusted subsidiary, Homecare and Surgical, to ensure fast, reliable delivery of your medical supplies.